Cancellation and Refund Policy

Effective Date: [12/11/2023]

This Cancellation and Refund Policy ("Policy") outlines the terms and conditions regarding the cancellation and refund of transactions made on By using our platform, you agree to abide by this Policy.

Cancellation of Orders

  • Users may request the cancellation of an order before it is shipped or the service is provided by contacting the seller or service provider.
  • Sellers and service providers have the right to accept or reject cancellation requests. If a request is accepted, the order will be cancelled.

Refund Policy

Refunds may be processed in the following circumstances:

  • The seller or service provider fails to fulfil the order, and a resolution cannot be reached through dispute resolution.
  • The item or service received is significantly different from the description.
  • The seller or service provider agrees to a refund in other circumstances.

The method and timing of refunds may vary and are subject to the seller or service provider's policies.

Return of Goods

  • If a refund is approved for a physical product, the user may be required to return the item to the seller.
  • Return shipping costs may be the responsibility of the buyer, unless otherwise specified by the seller.

Dispute Resolution

  • If a user and a seller or service provider cannot agree on a refund, they may request mediation or arbitration through our designated dispute resolution process.


  • Certain items or services may not be eligible for cancellation or refund. Users are encouraged to review the specific cancellation and refund policies of individual sellers or service providers.

Changes to the Policy

  • reserves the right to update this Policy at any time. Users will be notified of any changes, and their continued use of the platform after changes are posted constitutes acceptance of those changes.

[NOTE] This is a general cancellation and refund policy, and you may need to adapt it to specific circumstances or legal requirements in your jurisdiction. Consult with a legal professional to ensure that your policy is comprehensive and compliant with the law.